Eyes & Lips | Eco Tote Bag (black)

Q: How long will it take to receive my order?
A: Each item is made especially for you once you place an order. Production usually takes 2-3 business days, and shipping time depends on your location, approx. 2-5 business days. You’ll receive a tracking link by email as soon as your order ships.

Q: Where can I track my order?
A: You’ll get a shipping confirmation email with tracking details once your item leaves the fulfillment center. You can follow your order’s journey there. If you haven’t received tracking info within a few days, check your spam folder or contact us at info@itstartswithastory.com for help.

Q: What should I do if my order is lost or damaged in the mail?
A: If your order hasn’t arrived 30 days after the estimated delivery date, or if it arrives damaged, please contact us right away at info@itstartswithastory.com. We’ll work with our fulfillment partner to resolve it quickly — replacements for damaged or lost items are handled case by case.

(Tip: Always double-check your shipping address before placing an order!)

Q: Can I return or exchange an item?
A: Because each product is made on demand, returns and exchanges are not available for change of mind or wrong size. However, if your item arrives defective or misprinted, we’ll happily replace it at no cost — just reach out with photos within 30 days of delivery. 

Q: Are your products eco-friendly?
A: Yes 🌿 Our products are created only after you order, which means no overproduction or textile waste. They’re printed using energy-efficient, low-waste technology and eco-certified inks. Our tote bags are made from 100% organic cotton — kind to you and the planet.

Q: Why does my order ship separately from others?
A: To reduce waste and carbon footprint, items may be fulfilled from different regional facilities depending on where you live. This helps keep shipping distances shorter and delivery times faster — even if your items arrive in separate packages.

Q: What makes these eco tote bags different from regular ones?
A: Our products are designed with purpose — not mass production. Each item is made to order, reducing waste and avoiding overstock. The eco tote bags are made from 100% organic cotton. When you buy from us, you’re not just getting a product — you’re supporting a more mindful, sustainable way of creating fashion and art.

Q: How does buying this product make a difference?
A: Every purchase helps us move toward a greener, fairer world. By choosing print-on-demand and eco-friendly materials, you’re helping cut down textile waste, save water, and lower carbon emissions compared to traditional manufacturing. It’s a small act with a big impact — and you get to carry (or stick!) a message that inspires change every day.